- GREEN STRATEGY
- Sustainable Shipping Solutions
- SOCIAL
- GOVERNANCE
- OPERATIONAL EXCELLENCE
- SUSTAINABILITY REPORTS
MESSAGE FROM MANAGEMENT
Dear Stakeholders,
It is with great pleasure that we present ONE’s eighth annual sustainability report. From day one, our mission has been to grow as a sustainable, profitable, and resilient organisation, built on trust and excellence in service delivery. We remain deeply committed to sustainability and take pride in the progress we make year on year.
The past year has been a defining one for the shipping industry and for ONE. Despite challenges posed by geopolitical uncertainty and economic volatility, momentum toward decarbonisation accelerated, driven by evolving IMO and EU regulations. These developments validate the course we have set in our ONE 2030 Vision and Corporate Plan, where sustainability is not an add-on, but a core business imperative.
Accelerating decarbonisation towards Net Zero
With the IMO’s new Net-Zero Framework setting binding limits and fuel standards, ONE continues to invest responsibly in future-ready ships, systems, and terminals. We have prioritised dual-fuel vessels, operational efficiency enhancements like bow windshields, and digital routing tools that reduce fuel use and enhance voyage safety.
In support of our customers’ climate goals, we launched ONE LEAF+, our flagship green shipping solution, which uses low-emission fuels and third-party verified carbon reduction certificates to support Scope 3 emissions tracking.
Retrofitting our existing fleet remains a focus, with energy-saving devices and exploration of alternative fuel technologies like ammonia-ready vessels. These initiatives are part of our broader commitment to raise the bar for environmental standards in the industry.
Operating Safely and Responsibly
Sustainability extends beyond emissions to include safety, security, and quality. We continue to invest in digital innovation to enhance cargo safety and reduce risks. Our Global Ocean Routing Advisory team uses AI-driven weather analysis to optimise voyages, and we have adopted recommendations from the Maritime Research Institute Netherlands container safety study to reduce container loss.
Empowering Our People
Our achievements are made possible by our talented and dedicated global workforce. We are building a values-driven culture that attracts and nurtures the next generation of maritime leaders. This includes investment in career development, leadership pathways, and sustainability-aligned skills.
In 2024, ONE was named one of Singapore’s Best Employers by The Straits Times. We also signed an MOU with the Singapore Maritime Foundation to support scholarships and internships, reinforcing our role in shaping the future of the maritime industry.
Collaborating for Collective Impact
We recognise that no one can solve maritime challenges alone. Through active participation in global platforms such as the World Shipping Council and Global Centre for Maritime Decarbonisation, we contribute to pilots and initiatives on fuel standards, operational best practices, and climate innovation.
We also launched ONESEA Solutions Pte Ltd., our ship management joint venture with SEASPAN CORPORATION. This new platform integrates technical oversight, crewing excellence, and safety management, laying the foundation for long-term operational and sustainability performance.
Looking Ahead
While safety remains our top priority, we are equally focused on accelerating decarbonisation. Our path forward lies in the trio of smart ships, smart operations, and smart people. This means designing the most efficient vessels, using live data to support real-time voyage optimisation, and empowering our people with the tools and skills to lead the transition, anchored in strong governance. As we navigate future challenges, we are encouraged by the collective momentum across the maritime sector. At ONE, we will continue to harness innovation and collaboration to deliver on our purpose - minimising harm, creating value for people and the planet, and leading with integrity in the journey toward sustainable shipping. I am grateful for your continued trust and support, and look forward to advancing the next phase of our sustainability journey together.
Sincerely,
Jeremy Nixon
Chief Executive Officer
VISION AND COMMITMENT
While shipping is universally recognized as one of the most efficient means of commercial transport, the industry still has significant impacts on the environment and society that need to be managed. This is compounded by the rise of international trade driving continued growth in maritime traffic, which is expected to translate to a nearly threefold increase in Greenhouse Gas (GHG) emissions by 2050, according to estimations by the International Maritime Organization (IMO).
As the sixth largest container carrier in the world by fleet size, ONE recognizes the role we can play to mitigate such impacts and advance sustainability efforts in the industry. In 2019, we developed our sustainability strategy to focus our efforts around four areas of priority:
1. Environment
2. Social
3. Governance
4. Operational Excellence
These priorities are based on the material sustainability topics that drive long-term value for our business and our stakeholders. Underpinning our priorities, is our Business Credo, which forms the core of ONE’s commitment to embedding responsible business practices.
ONE recognizes our role in providing safe and reliable services while meeting our customers’ expectations and maintaining their trust. At the helm of our brand, ONE’s Business Credo enshrines eight principles reflecting how we want to do business.
ONE’s Business Credo
1. Good-faith business activities
2. Environmental and safety initiatives
3. Enhanced security
4. Compliance with laws and ordinances, respect for human rights
5. Exclusion of antisocial activities
6. Disclosure of information and communication with society
7. Social contribution activities
8. Preservation of favourable work environments
ONE’S COMMITMENT TO THE UNITED NATIONS GLOBAL COMPACT (UNGC) PRINCIPLES
With our broad business activities spanning across 120 countries around the world, ONE is inherently confronted with worldwide ethics, human rights, labour and environmental issues, be it from a direct or an indirect manner. In turn, to responsibly mitigate the impacts of our operations on the global environment, ONE has sought to become a member of the Global Compact Network Singapore (GCNS), the local chapter of the United Nations Global Compact (UNGC) network.
As a member, ONE supports the ten UNGC Principles and has pledged to adopt and promote sustainable and responsible business practices. This means operating in ways that, at a minimum, meet fundamental responsibilities in the areas of human rights, labour, environment and anti-corruption.
Sustainable Development Goals (SDGs)
The Sustainable Development Goals are a suite of 17 actionable guidelines for all nations to adhere regardless of their income status, for the promotion of global prosperity and environmental protection. The initiative accentuates the importance of counteracting poverty which is perceived as a barrier to economic growth and emphasises on the tackling of social and environmental issues, as the precursors of the problem.
As a corporate member of Global Compact Network Singapore, ONE commits to the SDGs via the incorporation of the recommended best practices to its business strategies and operations.
While our business activities touch on all 17 interrelated SDGs, directly or indirectly, we have identified four priority SDGs (as shown below) which we believe we can have the biggest impact on through our core business activities as well as through partnering with others. These SDGs are of greatest relevance and alignment to ONE’s business and sustainability priorities, representing opportunities where we can best contribute to sustainable development. In addition, we identified SDGs 4, 5, 8, 12, 16 and 17 as also relevant to ONE’s overall sustainability agenda, constituting secondary focus areas where ONE’s activities can positively contribute to.
Green Vision, Mission and Targets
In April 2022, ONE announced our new Green Strategy. ONE’s Green Strategy sits at the top of our management agenda, as does our commitment to achieve net zero by 2050, thereby playing an important role in global environmental conservation.
Green Vision
To be a global leader in the realization of environmentally sustainable shipping
Green MISSION
We will achieve carbon net-zero shipping in order to protect our planet via lean and agile best practices and open collaboration
Environmental Target
Environmental Management System (EMS)
The environmental management system was first established in 2018 to serve as the backbone of ONE's environmental protection plan, where all employees were guided and trained. Additional training was also conducted for management team and ISO project team members.
ISO 14001 is an international EMS standard set by the International Organization for Standardization (ISO). Requirements for the EMS are stipulated in ISO 14001.
We have received our ISO14001:2015 certificate on 18 Oct 2018 from ClassNK. The validity of this certificate has been renewed until 17 Oct 2027.
Click here to download copy (PDF).
Achievements & Partnerships
Since its establishment in 2018, ONE has clinch several awards and partnerships in her journey towards decarbonisation. We believe in close collaboration and proactive partnerships in order to deliver our sustainability commitments. As such, ONE maintains strong relationships with industry partners, associations, government and business partners.
Sustainability Awards and Certifications
Memberships & Associations
Preservation/ Biodiversity
(1) Oil Spills Prevention
At ONE we are also prepared for the unexpected. Unplanned events and loss of containment can result in some of the most significant environmental impacts in our industry. To address this risk, our marine safety & quality team developed a Crisis Management Manual that sets out the appropriate response procedures in the event of cargo trouble or maritime accidents such as spills, ship collisions, ship damage, engine trouble, cargo damage and typhoons. In addition, the manual provides clear roles and responsibilities including CEO and reporting procedures when an accident occurs. Our regional managers went through a crisis management training to ensure the emergency preparedness of our organization. Large-scale maritime accident response training will be conducted at least once a year to ensure the effectiveness of the Crisis Management Manual and build capabilities amongst employees, ensuring our staff are equipped to respond to maritime accidents promptly and effectively.
(2) Ballast Water Management
Taking on and discharging ballast water during voyage can provide a pathway for species transfer between different ecosystems. This could result in the release of harmful invasive and non-native algae, plants or animals into new environments. The IMO adopted the Ballast Water Management (BWM) Convention in 2004, with its provisions entering into force from September 2017. The Convention requires ships in international traffic to implement a Ballast Water and Sediments Management Plan, to carry a Ballast Water Record Book, and to apply ballast water management procedures to meet the standards set. Our operating fleet at this stage comprises of more than 200 ships. These ships are chartered from our parent companies and ship owners who are compliant with environmental regulations and committed to reducing their environmental footprint. Our fleet management team will work with ship owners to select the appropriate ballast water treatment system and establish operational guidelines to protect biodiversity during transportation.
(3) Marine Species Protection
Plant-A-Coral, Seed- A-Reef
As part of ONE's effort to conserve the marine biodiversity, we have worked with The Garden City Fund's Plant-A-Coral, Seed-A-Reef programme to support the habitat enhance efforts at Singapore Sister's islands Marine Park through ONE's donation. The main objective is to strengthen our marine biodiversity by providing areas for marine organisms to grow and reef fish to seek refuge. With this donation, ONE want to raise awareness of the existing issue on the environment and hope like minded individuals can be more environmentally aware on how we can play a part in preserving our biodiversity and environment.
Key Initiatives
We envision ONE to be a global leader in the realisation of environmentally sustainable shipping and green strategy is a top of our management agenda. We have also placed great emphasis in our commitment to achieve net zero by 2050, as well as global environmental conservation.
Besides our pledge to become net zero, ONE recognises the need to make continuous investment in green assets and technologies while taking appropriate actions to meet our target.
We must all work differently and put sustainability at the heart of our business in order to ensure the long term sustainability of ONE and as such, we have identified seven key initiatives:
Decarbonisation Initiatives
Investment
Fuels
Management
Efficiency
Ecosystem Building
Environmental Initiatives
Recycling
Conservation
Decarbonisation Initiatives
Investment
Green investments are crucial for incremental efficiency increase and innovative technologies to achieve net-zero emissions. You may also be aware of our fleet modifications to enhance fuel performance, such as the attachment of the energy-saving propeller boss cap and modification of the bulbous bow. These are forms of technologies that enhance our efficiency incrementally, alongside frequent maintenance of our existing vessels is necessary to keep them in best conditions.
Beyond these technologies, we are also looking into various forms of green investments such as talents, who have the operational knowledge and expertise, particularly for zero-emission vessels, as well as hardwares, where we will engage in the replacement of the older fleet with new and more fuel-efficient vessels. By 2030, ONE will deploy its first alternative fuel ships which are able to achieve both net zero GHG emissions while increasing vessel capacity simultaneously.
Fuels
Presently, there is no clear answer to which alternative fuel can help achieve net-zero for the maritime industry and each alternative fuel is in different stages of development and has different characteristics. ONE has conducted several biofuel trials in the past few years and while we recognize the supply constraints for scaling up biofuel usage, biofuels are still useful as a support fuel in specific cases such as pilot fuel for green ammonia and green methanol.
While we do not eliminate any alternative fuels currently, ONE plans to reduce reliance and replace existing conventional fuel vessels by 2050. ONE will thus prioritise R&D and investments for green ammonia, green methanol and green methane related vessels and technologies.
Management
We have highlighted three main actions for carbon management.
Firstly, we have introduced an internal carbon pricing system on a trial basis since 2021 and we intend to use it continuously as one of the indicators to guide investment decisions.
Secondly, we will develop low-emissions service offerings for our customers using low-carbon fuels. At present, we are also preparing a carbon calculator to measure the emissions from our services to enable our customers to identify their carbon footprint accurately.
Lastly, we are studying green-related technologies such as carbon capture and storage. This will be conducted in tandem with regulatory authorities in each country.
Efficiency
On top of existing methods, such as improving vessel size, vessel speed reduction and the use of inhouse fleet monitoring systems, ONE recognise the importance of improving fuel efficiency through other programs. We have made several efforts to pursue operational efficiency in order to reduce our greenhouse gas emissions and this includes optimising product performance, such as the continuous review of vessel proforma, improving asset portfolio through the modification for safe bunker and loadability such as the use of antifouling paint or Alternative Maritime Power (AMP) retrofit.
Besides new technology and efficiency programs, we will also continue to evaluate and invest in digitalisation tools and initiatives which allows improvement of our operational efficiency and to achieve fuel consumption savings. Existing milestones such as the Digitalisation Strategy Roadmap have commenced since 2020 and we are looking into investing in future technologies to continually improve our operational efficiency and reduce carbon emissions.
Ecosystem Building
Environmental Initiatives
Recycling
We believe that ship recycling is critical to ensure sustainable vessel operations from start to end of life. As we plan to own vessels in the near future, we will audit dismantling sites used by third party organisations to minimise the damage and emissions associated with ship breaking and ship recycling. Additionally, this will ensure the recovery of scrap metal, and the reduction of both greenhouse gas emissions and pollution to the environment.
In line with this commitment, ONE has established a dedicated Ship Recycling Policy, which outlines our principles and procedures to ensure safe, environmentally sound, and transparent ship recycling practices. The policy is based on international standards including the Hong Kong International Convention for the Safe and Environmentally Sound Recycling of Ships (2009) and the EU Ship Recycling Regulation (2013). It also reflects our participation in the Ship Recycling Transparency Initiative (SRTI), which we joined in 2025.
Please find the signed policy here: [ONE Ship Recycling Policy]
conservation
Besides ship recycling, ONE’s new green strategy also places emphasis on environmental conservation. As frequent users of the ocean, we also play the role of a custodian to the ocean. ONE aims to prevent ecological damage and proactively lead initiatives to help regenerate the ecosystem. In order to meet this objective, we plan to participate in ecological conservation programs, such as the conservation of marine life, and ensure zero significant spills for all vessels.
Furthermore, we aim to establish our Environment Fund in 2022 to finance environmental related activities which will support long-term efforts towards material environmental themes and serve as a platform to educate employees and stakeholders on our environment.
Operational efficiency
Ocean Network express aims to deliver goods safely, timely while priotitising environmental protection and energy conservation. In order to achieve this mission, ONE place great emphasis in reducing our greenhouse gas (GHG) emissions and we have been making progress since our establishment in 2018.
To work towards our targets, we have implemented initiatives aimed at improving our operational and fleet fuel efficiency to reduce energy consumption and CO2 emissions.
Since 2020, we have been introducing measure to improve our fleet fuel efficiency. These include modification of bulbous bow to reduce wave resistance, replacement with high efficiency propellers and attachment of special propeller boss cap. These measures are expected to reduce up to 10% of emission from fuel use per vessel. We will continue to implement these modifications progressively across our fleet. Other measures taken to improve efficiency in our service are as follows:
(1) Improving operational efficiency
(2) Enhancing fleet fuel efficiency
GHG Footprint
As ONE envisions to be a global leader in the realization of environmentally sustainable shipping, we place great importance in measuring and tracking our environmental footprint to achieve our net-zero GHG emissions target in 2050.
As we work towards our interim goal of reducing 70% of our Scope 1 emissions per TEU-km by 2030, we have made considerable progress in FY2024, reducing our Scope 1 emissions intensity by 63% against baseline year 2018. Our efforts have yielded 22% reduction in emissions from 2019 to 2024. We expect further reductions in the future as we continue to develop and implement green solutions for our operations.
Scope 1 Emissions Intensity (grams of CO2 per TEU-Km, gCO2/TEU-Km)
| Year | CY2021 | CY2022 | FY2023 | FY2024* |
| Emission Intensity (gCO2/TEU-Km) |
44.81 | 41.50 | 38.04 | 36.63 |
Scope 1 Emission from Fuel Consumption (Tonnes of CO2, TCO2)
| Fuel type | CY2021 | CY2022 | FY2023 | FY2024* |
| Fuel oil | 9,946,604 | 8,614,645 | 9,476,766 | 10,702,683 |
| Gas oil | 981,151 | 774,152 | 793,794 | 828,805 |
| Natural gas | - | - | 6 | 45 |
| Total | 10,927,754 | 9,388,797 | 10,270,566 | 11,531,533 |
Scope 2 Emissions from Electricity Consumption (Tonnes of CO2, TCO2)
| CY2021 | CY2022 | FY2023 | FY2024* | |
| Market-based | 10,427 | 10,599 | 9,819 | 10,363 |
| Location-based | 10,476 | 10,549 | 9,780 | 10,401 |
176 local offices and locations were accounted for in our FY2024 inventory
Scope 3 emissions from fuel- and energy-related activities (tonnes of CO₂, tCO₂)
| Category | FY2023 | FY2024* |
| Category 3 - Fuel - and energy - related activities | 2,267,155 | 2,562,901 |
* Refers to assured numbers
What is ONE LEAF+?
As part of ONE's efforts to decarbonise, ONE LEAF+ is an additional service offered to enable customers to manage their Scope 3 GHG emissions. ONE LEAF+, which stands for Low Emission-Able Freight, is a suite of solutions designed to assist its clientele in reducing the GHG footprint of their cargo. The "+" symbolizes the advancement that ONE anticipates will result from decarbonizing the supply chain.
By deploying low emission alternative fuels on selected vessels, ONE generates CO2e savings for customers who wish to reduce their Scope 3 GHG emissions on their shipments with ONE. CO2e savings (link to certificate) will be allocated to customers using the book-and-claim methodology, which allows customers to purchase the beneficial aspects of the low emission alternative fuel for their entire shipment.
Process flow
| S/N | Process |
|---|---|
| 1 | ONE LEAF+ booking confirmed |
| 2 | Biofuel purchased by ONE and consumed by ONE’s vessels |
| 3 | CO2e savings measured and verified by independent 3rd party verifier |
| 4 | CO2e savings allocated to customer’s shipment and delivered to customer |
FAQ
1. What is the book-and-claim methodology?
2. What is the difference between CO2e and CO2?
Under the Well-to-Wake methodology, ONE will account for the warming effect of all significant global warming gases (for eg CH4, NO2, SO2)
3. What are scope 3 emissions?
Scope 3 emissions refer to indirect emissions arising from a company's value chain. It covers 15 categories upstream and downstream. A company's scope 3 emission is your valuechain supplier scope 1 and 2 emissions.
FAQ on GHG Protocol here.
4. How can I purchase this service?
Please contact your local sales representative to enquire further and purchase this service as it is not directly available on e-commerce at this stage.
5. How is this service priced?
6. What standards are applicable to this service & sample certificate?
ISO 14067:2018 (Greenhouse gases Carbon footprint of products)
2023 Global Logistics Emissions Council Framework for Logistics Emissions Accounting and Reporting V3.0
7. Is ONE LEAF+ available for all container types/trade lanes?
8. How are CO2e savings and emissions avoidance calculated?
To calculate our customer’s existing emissions, ONE employs the industry-standard Clean Cargo Working Group methodology managed by Smart Freight Centre.
Under ONE LEAF+, CO2e savings are calculated by subtracting the well-to-wake CO2e emissions of our use of biofuel under ONE LEAF+ from that of conventional fuel. The CO2e savings, verified by 3rd-party verifier, are allocated to our customers who choose ONE LEAF+ to reduce their estimated emissions.
9. When will I receive my CO2e savings?
10. What kind of biofuel does ONE use?
11. Are there any plans to use other low emission alternative fuels in the future?
Biofuel is the first alternative fuel available under ONE LEAF+. ONE has placed an order for 12 Methanol Dual-Fuelled boxships which will be delivered in 2027 and continues exploring further emission reduction solutions.
Please refer to details of our Green Strategy here.
Sample Certificate
About ONE Eco Calculator & Methodology
At ONE we believe that reaching decarbonisation is not an individual effort but the effort from across the industry. To encourage our customers to measure and manage their cargo emissions, we would like to introduce ONE Eco Calculator. ONE Eco Calculator allows you to calculate the emissions of your container transport from the start to end of the journey.
ONE Eco Calculator follows industry recognised methodology for their inland and ocean-going transportation. In addition, ONE’s ocean-going carbon emissions data are verified by ClassNK via the Clean Cargo methodology.
Inland
For our inland transportation, carbon dioxide emissions are calculated according to the GLEC Framework.
Ocean-going
For our ocean-going transportation, carbon dioxide emissions are calculated according to the methodology developed by the Clean Cargo. However, full utilization capacity is used for this calculation.
ONE ECO-Calculator’s Ocean Emissions Estimation Method and GHG Emissions Reductions from the Use of Biofuel Estimation Method
ONE is currently developing an offsetting offering for our customers.
What is Insetting?
Carbon insetting is a carbon project that occurs within a company’s value chain or in local communities where their supplier operates.
An example would be the use of biofuels to reduce emissions. Biofuel produces lesser emissions than standard low sulfur fuel oil used onboard vessels. Emissions saved are later sold to customers indicating a direct emission reduction.
What is Offsetting?
Carbon offsetting refers to a reduction in GHG emissions by investing in projects outside of the company's value chain, and is in turn used to compensate for emissions that occur within the company's value chain.
Examples may include blue carbon projects, afforestation projects and renewable energy projects.
Difference between insetting and offsetting
| Metric | Insetting | Offsetting |
|---|---|---|
| Service | ONE LEAF+ | program in development |
| Impact on carbon footprint | Direct | Indirect |
| Emissions impacted | Within value chain | Outside value chain |
| Methodology based on | Compliance bodies | Voluntary bodies |
| Effectiveness | High | Variable |
| Environmental journey | Advanced | Beginning |
| Company carbon footprint | Large | Small |
| Resources available | Dedicated | Limited |
| Environmental commitments | Compliance | Limited |
| Use to address | Bulk of emissions | Residual emissions |
Safety
Marine Accident Report System (MARS)
ONE launches our Marine Accident Report System (MARS), with aims of processing accident cases appropriately and swiftly, analysing accident trends, and formulating effective prevention measures.
We are taking various steps aimed at eliminating accidents, by using this system to analyse accident details and trends and the deeply explore root cause of accidents. By creating a database of accident information, moreover, we are able to share information with our worldwide network in a timely manner and establish optimal safety measures.
Crisis Management
ONE has created an emergency response network based on five overseas regions, allocating Marine Super Intendent (MSI) to regional vessel operators, which aims to be ready for maritime accidents and problems around the world.
Use of Downtime to Measure Safety
We use the time that ships are stopped due to accidents or problems as a means of measuring the degree to which we have achieved safe ship operation. Our sea and land operations work together to bring us closer to the target of 'zero' downtime.
Pre-embarkation Briefing
Prior to embarkation, vessel operators and Marine Safety & Quality department conduct a pre-embarkation briefing for captains. This is an opportunity to explain the Company’s basic policies on safety, as well as to provide the latest specific information and instruction through safety management manuals and related written procedures adopted by each management company.
Large-Scale Accident Drill
In the unfortunate event of an accident, timely and accurate responses are crucial. To ensure such responses, we regularly conduct drill assuming “worst-case scenarios involving ships under our operation.” This drill involves practical training and cover everything from assembling an early emergency response team to establishing an accident response headquarters and setting up information-sharing systems within it, as well as establishing systems for communicating with overseas parties.
Navigation Policy (Anti-piracy activity)
The number of piracy incidents off the coast of Somalia and the Gulf of Aden has remained low in recent years due to countermeasures undertaken by various national troops, including Japan’s Maritime Self-Defence Force. Nevertheless, the situation could easily be reversed if the international community weakens its efforts. Moreover, piracy-related losses still occur frequently in Gulf of Guinea (West Africa) and in Southeast Asia. Accordingly, conditions for merchant ship navigation remain unpredictable.
Off the coast of Somalia and in the Gulf of Aden, we endeavour as much as possible to receive protection from Japan’s Maritime Self-Defence Force and navies of various countries. For our own self-defence, we do everything possible to ensure the safety of crew as top priority. This includes avoiding problematic areas, maintaining at high speeds, using high-pressure water nozzle, installing razor wire to prevent unauthorized embarkation, and wearing bullet-proof vests and helmets.
PDCA cycle for Safety
Marine Safety & Quality department publish up-to-date safety information to share accident case and good practice from our operating vessels. Lessons learned from the accidents, and environmental measures are notified to the shipowners, ship management companies, and all operational vessels through the monthly newsletter, and information is shared between onshore and offshore personnel.
Vessel Operation – day to day Monitoring
Global Vessel Operations conduct day-to-day operation meeting to check navigate risks timely and discuss measures against on-going issues if there is. ONE global head quarter has vessel operation room which monitor operating vessels by tracking vessel’s position together with the latest weather condition.
Safety Campaign
ONE periodically conducts safety enhancement campaigns to foster a corporate culture that embodies safety. Personnel engaged in onshore and offshore operations exchange opinions and deepen their mutual understanding about a main theme that is set based on current priorities. During the campaign period, Executive officers and management involving in the campaign will be conducting vessel visits to emphasize the importance of navigation safety with the captain & crews and discuss what measures can be taken on board to achieve this goal. ONE also creates opportunities for further discussion with representatives from shipowners and ship-management companies to get its safety activities to the frontline of vessel operations.
QUALITY
QUALITY POLICY
At Ocean Network Express (ONE), we create value for our stakeholders and society at large. Our owned and chartered vessels, being the frontline of our service, is the key element to achieving this.
We continuously monitor condition of fleet vessels considering both aspects of hardware and software. We then try to improve the conditions together with owners / ship managers in order to pro-actively prevent accidents or detentions. We also endeavour to ensure that requirements of ONE for saving of bunker and other activities are properly understood and complied by those on board.
We are committed to comply with applicable requirements and continually improve the effectiveness of the Quality Management System.
This is our commitment, and together we shall achieve this.
Established in Nov. 2020
Revised in May. 2023
By Chief Executive Officer
COMMITMENT TO MAINTAINING Vessel QUALITY
Safety and Quality are and will remain our utmost priority.
It is our mission to provide quality and reliable service by incorporating highest standards of safety in the operation of our vessels and the transportation of cargo.
We understand that only with good safety and quality standard of our vessels, can we instil trust in our customers and achieve customer satisfaction.
In April 2018, we established ONE VESSEL QUALITY STANDARD (ONE-VQS) SYSTEM to fulfil this objective.
Vessels chartered by ONE undergo periodic Vessel Quality Standard (VQS) inspections to enable us in monitoring the condition of fleet vessels with respect to both hardware and software. We then try to improve the conditions on board together with owners, so as to meet our requirements. These inspections are carried out by third-party survey companies, in close collaboration with our Marine Safety & Quality department.
We established our Quality Management System (ISO 9001:2015 certified) in 2020. All related personnel have been trained to familiarise with related processes to ensure quality is not compromised. The quality policy is readily made available to all interested parties and such information can be passed down easily so that requirements of the standard are complied with.
QUALITY MANAGEMENT SYSTEM (ISO 9001:2015)
ISO 9001 is an international Quality Management System (QMS) standard set by the International Organization for Standardization (ISO). Requirements for the QMS are stipulated in ISO 9001.
In 2020, the top management decided to adopt a QMS, built upon the basis of our internal vessel quality system, ONE-VQS. The QMS serves to implement our work processes smoothly and systematically, furthermore, strengthen both safety and quality aspects of our fleet.
We have received our ISO 9001:2015 certificate in March 2021 from ClassNK.
Click here to download copy (PDF).
ONE VESSEL QUALITY STANDARD (ONE-VQS) SYSTEM
ONE has established ONE-VQS, a rigorous, self-imposed safe ship management system, to better discharge our responsibilities with respect to safe navigation, safe cargo operation, protection of environment and achieving customer satisfaction. The standard covers more than 260 items, including international treaties, international quality standards, measures to prevent accidents from recurring, and requirements from customers. ONE-VQS has been applied to all our operational vessels, has been reviewed and continuously improved based on the QMS.
Human Resources
Human Rights
As a member of Global Compact Network Singapore, we support universal principles regarding human rights and labour standards. Our commitment to human rights is expressed through our Credo and Code of Conduct. We will work to ensure that we do not contribute to human rights violations as a result of our global business activities. As a trusted employer, we will also ensure that all our employees are treated in a manner consistent with the applicable laws and labour conventions.
We will work to ensure that we do not contribute to human rights violations as a result of our global business activities.
A compliance committee has been established in 2018 whose responsibility is to ensure that ONE respects human rights throughout its operations and will integrate human-rights considerations into its existing management systems.
CSR Activities
ONE actively organises and participates in the various CSR activities. Please find below a listing of some recent activities of interest.
NOV 2024 - Supporting Pinktober as ONE in East Asia!
SEP/OCT 2024 - ONE does our part for World Cleanup Day
JUL 2024 - Salsa for Stella: Supporting Motor Neurone Disease Association in honour of a dear colleague
JUN 2024 - ONE Celebrates World Environment Day!
APR/MAY 2024: Supporting the community as ONE in New Zealand
MAR 2024 - ONE East Asia Spotlight: Caring Company Award Winner 2024
Corporate Governance
Corporate Governance Structure
ONE was born from the integration of the container shipping businesses of three companies - Kawasaki Kisen Kaisha, Ltd., Mitsui O.S.K. Lines, Ltd., and Nippon Yusen Kabushiki Kaisha. ONE Holding Company, based in Japan, oversees the governance of operational global headquarters based in Singapore (GHQ). With GHQ, ONE’s global presence through regional offices, branches, subsidiaries and joint-ventures will span across more than 120 countries and GHQ oversees the governance with delegation to Regional headquarters (RHQs) based in Hong Kong, Singapore, the United Kingdom, the United States, Brazil and Dubai.
Supply chain Management Policy
Ocean Network Express (ONE) recognizes the importance in establishing mutual trust and harmony with our business partners, who are essential to our business network. To accomplish a high service level, we aim to serve our customers with enhanced efficiency, compliance and integrity. We request the agreement and observance of "ONE’s Supply Chain Management Guideline” to support our efforts of fulfilling ONE's corporate social responsibility (CSR) project.
>> For more details, please visit here.
Tax principle
Ensuring responsible tax practices is essential to upholding the highest standards of ethical business conduct.
Our Global Tax Policy (GTP) serves as the guiding document for our in-scope tax processes and compliance with the GTP is mandatory for all entities under ONE's management control, with any deviations requiring prior approval from the Head of ONE Tax Team. For entities other than GHQ where ONE has management control and the responsibility to file tax returns, the GTP shall be adopted as far as practicable and permitted by the relevant local law and regulations.
We strive to monitor evolving global tax regulations to ensure our approach remains compliant across all jurisdictions and we do not condone any form of tax avoidance behaviour such as profit shifting. The GTP is regularly reviewed and updated to reflect changes in tax laws and regulations. The ONE Tax Team oversees the entire tax lifecycle, including legislation, planning, compliance, reporting, auditing, and management of our GTP. The ONE Tax Team engages with local tax authorities to ensure full compliance with tax filings and obligations, actively managing any changes in tax laws.Additionally, we appoint global tax advisory service providers to assist where necessary.
To mitigate the risk of inadvertent compliance breaches, we implement robust controls and provide access to our Whistleblowing Hotline System for employees and stakeholders to report any tax-related concerns or suspected wrongdoings.
Compliance Framework
Reliability is one of ONE’s core values and we are committed to carry out our business in a reliable manner. All directors, managers and employees adhere to ONE’s Business Credo and Code of Conduct which includes our pledge to work in accordance with the law and social ordinances as an absolute obedience.
The Compliance Committee, held twice a year, establishes ONE’s compliance framework and is the driver for solidifying the culture of compliance in ONE Group chaired by Chief Compliance Officer and attended by Directors, senior management, and department heads. It determines actions required to establish, monitor and further enhance ONE’s compliance initiatives. The Committee is designed and run for each department in charge to take responsibility of its compliance including the monitoring and work as one team to tackle challenges as an organization.
A global hotline system has been set up for early detection of the concurrent issues, and so to receive whistleblower reports and provide immediate consultation on various matters related to compliance.
Bribery and Corruption
As elaborated in ONE’s Basic Anti-Bribery Policy, all directors and employees – whether directly or through third parties – are prohibited from engaging in any form of corrupt practice, including bribery and extortion.
OCEAN NETWORK EXPRESS
MODERN SLAVERY STATEMENT
October 2025
This statement is made pursuant to Section 54(1), of the Modern Slavery Act 2015 (UK) and constitutes Ocean Network Express Pte. Ltd. and Ocean Network Express (Europe) Ltd.’s (together as “ONE”) slavery and human trafficking statement for the financial year ending 31 March 2025.
This is our sixth Modern Slavery Statement. In line with the prior statements, ONE further underscores our continued commitment to prevent modern slavery and human trafficking in global business and supply chains, through sustained efforts to document and communicate progress towards our material goals and key performance indicators (“KPIs”).
OUR STRUCTURE
ONE is a global container shipping business operating worldwide with headquarters in Singapore.
OUR POLICIES ON COUNTERING MODERN DAY SLAVERY AND HUMAN TRAFFICKING
‘Modern Day Slavery’ is an umbrella term, which in the context of global supply chains often relates to cases where individuals are subject to human trafficking, forced labour, or servitude; or where coercion, threats or deception are used to intimidate, penalise, or deceive workers, thereby creating situations of involuntary work and exploitation.
I. ONE BUSINESS CREDO AND CODE OF CONDUCT
We are committed to ensuring that there is no Modern Day Slavery, human trafficking, forced labour or servitude in our supply chains nor in any part of our business. Our Business Credo and Code of Conduct reflects our commitment to act ethically, and with integrity in all business relationships. Our Code of Conduct, highlights this in Chapter 4: “Respect for Human Rights and Diversity of Cultures”, Clause 4-4: “Prohibiting Forced Labour or Child Labour”, which states that ‘ONE does not engage in inhumane acts such as forced labour or child labour and ONE does not conduct trade with business enterprises engaged in such acts’. This is further enhanced in our Credo under Clause 4 ‘Compliance with laws and ordinances, respect for human rights’, ensuring the implementation and enforcement of effective systems and controls against Modern Day Slavery within our supply chains.
II. UNITED NATIONS GLOBAL COMPACT
To be part of a global movement towards conducting business in a responsible and sustainable manner, ONE is a member of Global Compact Network Singapore (GCNS), the local chapter of the United Nations Global Compact (UNGC) network. ONE supports the ten UNGC Principles and has pledged to adopt and promote sustainable and responsible business practices. This means operating in ways that, at a minimum, meet fundamental responsibilities in the areas of human rights, labour, environment, and anti-corruption.
ONE is committed to respecting all ten principles, including Principle 4: the elimination of all forms of forced and compulsory labour.
We recognize our role in society and act in a manner that is fair and just by complying with national laws and ordinances and international norms.
DUE DILIGENCE PROCESSES IN OUR SUPPLY CHAIN
As part of our initiatives to identify and mitigate risk, we have taken steps (detailed below) to integrate sustainability and compliance into our purchasing processes, by measuring and ensuring compliance with social and environmental standards.
1. ONE SUPPLY CHAIN MANAGEMENT GUIDELINE
ONE recognises that to achieve our sustainability and compliance ambitions, we must bring our suppliers and business partners on board. Critical to our operations are terminal operators, inland and coastal transportation companies, ships and container owners, bunker suppliers, and IT vendors, without whom our core business activities cannot take place.
To ensure our high standards of sustainability and business conduct are upheld along our supply chain, ONE launched our Supply Chain Management Guideline (“the Guideline”). The Guideline calls on all ONE’s suppliers and business partners to respect human rights, business norms and compliance. Accordingly, the Guideline encourages–
- Elimination of forced, bonded or child labour
- Compliance with labour-related laws and regulations of each country
- Equal terms of employment and treatment
- Improvement of working environment concerning safety and health
- Fair wages treatment
Procurement staff are required to share the Guideline with potential vendors, and new suppliers are required to formally acknowledge and comply with the Guideline as a requirement of ONE’s ESG screening process for supplier onboarding: Supply Chain Management Guideline
2. MONITORING AND REVIEW
ONE has taken steps to ensure that there is no Modern Day Slavery or human trafficking in any part of our business.
The Corporate & Innovation Division in our Global Head Quarters (GHQ) has responsibility for implementing this statement and providing adequate resources to ensure that Modern Day Slavery is not taking place within ONE’s business or its supply chains. Additionally, ONE undertakes an annual EcoVadis¹ sustainability assessment comprising 21 sustainability criteria definitions, with 4 measures being of direct pertinence to Modern Slavery issues.
As ONE continues to expand our scope of operations, we recognize that our risk landscape continues to evolve. In view of this, ONE undertakes an annual review of our measures to combat Modern Slavery, to ensure adequate coverage and governance.
The table below outlines ONE’s progress and future action:
|
Goals |
FY 2023 Status |
FY 2024 Achievements |
FY 2025 Aims |
|
Awareness of Modern Slavery Act in the Organisation |
|
|
|
|
Enhanced Employee Engagement |
|
|
|
|
Extended Scope for Supplier Contracts |
|
|
|
¹EcoVadis is the world’s most trusted evidence-based assessment platform with a global network of over 150,000 companies.
3. TRAINING
ONE’s e-learning platform provides all employees with perpetual access to Modern Slavery training resources, reinforcing organisation-wide awareness of ONE’s commitment to recognise and eradicate the risks of Modern Day Slavery in our operations, business landscape and supply chains.
In addition to the e-learning platform, other forms of training are provided on Modern Slavery. Our SmartCard on Modern Slavery provides readily accessible information on the Modern Slavery Act (MSA) as well as our internal policies. The information on this SmartCard has been used to provide several training sessions across our organisation and region.
The ‘Bitesize’ Awareness Training delivers key information, in a short- and easy to digest format which meets the needs of the business. The questionnaire launched simultaneously also supported awareness consolidation - with 99% of EUA employees completing it.
ONE’s Annual Compliance Refresher Quiz includes questions on Modern Slavery to assess employee awareness. The employees’ awareness level for FY2024 is 72%.
4. WHISTLEBLOWING PROGRAMME
All employees are educated on the ONE Hotline System, our whistleblowing programme, which seeks to encourage the effective communication and identification of potential violations of applicable laws, including the MSA internal rules and procedures, ONE Business Credo, ONE Code of Conduct, and the ONE Hotline System Guideline. At present, no reports have ever been made pertaining to Modern Slavery. Reports made to the ONE Hotline System will be promptly investigated and, where appropriate, disciplinary action will be taken. Employees who make a report in good faith will be protected from retaliation.
KEY HIGHLIGHTS SINCE LAST PUBLICATION
As part of our continuous improvement and review process, ONE has undertaken further actions since the previous Modern Slavery Statement:
- Mandated compliance with ONE’s Supply Chain Management Guideline for new suppliers onboarded in FY2024.
- Preparations ongoing for the incorporation of the EU Corporate Sustainability Reporting Directive (CSRD) - pending any amendments by its inclusion in the EU OMNIBUS.
Having identified a requirement for the organisation to incorporate a Modern Slavery Risk Assessment into its compliance activities, the Europe & Africa team has been responsible for developing a proof of concept (POC) which has been rolled out in the EUA region at the Regional Head Quarters (RHQ) level targeting all Functions. This POC will then be gradually rolled-out at Sub-RHQ and subsequently at country-level with the support of our Compliance Officer Network.
While we have begun by targeting our internal organisation, we have ambitions to expand the Risk Assessment initiative to target key entities of our Supply Chain.
As a responsible global ocean carrier, ONE is committed to continually improving our efforts to eradicate Modern Slavery and human trafficking in our business and broader network.
MODERN DAY SLAVERY STATEMENT REGISTRY
From October 2025, ONE will make this statement available via the UK Government’s Modern Slavery Statement Registry. The Registry has been designed to make it easier for consumers and investors to search for the Modern Slavery Statements of businesses.
This statement was approved by the Board of Directors on 23 September 2025.
Please find the signed statement here: ONE Modern Slavery Statement 2025
Operational Excellence
Operational excellence is a mindset and way of working that we embrace at ONE.
When we first started operations in 2018 as one of the newest players in the industry, we knew we had to bring our best to the table to successfully compete in the market. This strategy has enabled us to strive for sustainable improvements within our operations and high levels of service quality.
RAISING THE BAR ON SERVICE QUALITY
Innovation and digitalization are critical enablers of operational excellence at ONE. In 2019, we established our Digital Strategy Committee and Digitalization Roadmap, to build our digital capabilities and enhance existing business models and services, with a focus on delivering better customer experience and operational efficiency.
DELIVERING BETTER CUSTOMER EXPERIENCE
We commenced the first stage of our Digitalization Roadmap in December 2020, digitalizing our channels, operations and assets to provide an end-to-end customer experience within a single digital environment from quotation to e-invoice.
We continue to enhance our Customer Relationship Management (CRM) system to provide full visibility of customer information and interactions across global and regional offices for key accounts, in order to improve customer communication and experience. We also started deploying Robotic Process Automation (RPA) for our booking documentation process to improve quality, accuracy and turnaround time. We aim to have 100% of customer bookings done via our digital platform by 2025.
MAINTAINING OUR OPERATIONAL EDGE
High levels of customer satisfaction and service quality cannot be met if we do not execute on-time delivery of our customers’ goods. That, in turn, requires us to achieve the best operational efficiency at sea and on land.
One of the initiatives implemented is the ONE Agile Supply Chain Integrated System (OASIS) which is a centralized inventory management system that uses data analytics to forecast container demand and supply from shippers (export) and consignees (import) so we can optimise our container positioning strategy. It has been implemented in 99% of locations in ONE’s depot network, with realized savings on equipment cost and empty container reposition costs.
Another initiative is our Terminal Partnership Program (TPP), launched in 2018 to partner terminal operators to improve productivity and service reliability through close cooperation on scheduling, stowage planning and equipment deployment. It is now expanded to more than 10 terminals including a number of major terminal operators all over the world.
CARGO AND CONTAINER SAFETY
The safe transportation of cargo is fundamental to delivering the highest standards of customer service and enabling a smooth flow of operations. It also protects ship and land crew from unnecessary harm. We ensure safe cargo transportation and operations onboard by enforcing strict safety standards and inculcating safety awareness in our employees and contractors.
ONE’s stringent Vessel Quality Standard (VQS) drives our approach to vessel safety. The VQS ensures high safety standards are maintained on ships, based on requirements for ship safety and quality management systems that are in line with industry standards.
To ensure the safe operation of ships, we developed and implemented an Operational Standard to provide guidance to ship crews on how to manage and respond to issues such as cargo damage, heavy weather, accidents and fires, as well as on safe navigation of areas at high-risk of piracy and conflict zones. Issues such as robbery and theft, unauthorized stowaways, and the smuggling of firearms, drugs, and other illegal contraband are also addressed in the Operational Standard.
