Egypt ACI Customer Advisory updated 22nd Oct 2021

Egypt ACI customer advisory - latest update

<30 September 2021, Singapore> Ocean Network Express (ONE) will be launching two new features in our ONE Mobile Application. The ‘Track & Trace’ and ‘Chat’ services will allow customers to track shipments and connect to ONE’s Customer Service on the move.

Egypt ACI customer advisory

Further to our Customer Advisory dated September 8, 2021, MV ONE Contribution
047E/W currently deployed in our Pacific South Loop 3 – PS3 service, reported a few
of the ship crew were tested positive for COVID-19 prior to her berthing in Singapore.

Based on latest updates, the vessel has berthed Singapore as planned on September
14, 2021. Crew change in Manila has been planned prior to her arrival in Cai Mep, in
accordance with safe manning requirements and the respective regulatory
requirements.

The vessel’s estimated berthing date in Cai Mep is September 30, 2021, without
guarantee and subject to change. We are working closely with the relevant authorities
to ensure all precautionary measures are taken and arrange for her berthing as
planned.

We have been made aware of phishing attempts made via email targeting Ocean
Network Express customers by misusing the name of Ocean Network Express.
                                             

Further to our Customer Advisory dated September 1, 2021, MV ONE Contribution 047E/W currently deployed in our Pacific South Loop 3 – PS3 service, reported a few of the ship crew were tested positive for COVID-19 prior to her berthing in Singapore.

The vessel’s estimated berthing date in Singapore is September 14, 2021, without guarantee and subject to change.

Ocean Network Express revises service from Asia to Middle East Asia.

This is to inform you that MV ONE Contribution 047E/W, currently deployed in our
Pacific South Loop 3 – PS3 service, reported a few of the ship crew were tested
positive for COVID-19 prior to her berthing in Singapore.

Further to our Customer Advisory dated August 13, 2021 the discharge operations for the cargo and containers onboard the vessel was completed at Oakland. As advised, discharged containers can only be released at destination after the General Average Security is submitted and confirmed by the General Average Adjuster.